Returns Policy

Returns and refunds

We want you to be happy with your purchase. If you bought online and change your mind, tell us within 14 days of receiving your order by emailing info@unlimitedstraps.com with your order number. You then have a further 14 days to send the goods back. Please contact us before posting a return so we can give you the correct return address.

You may inspect and handle an item as you would in a shop. Please keep any removed bracelet links, spring bars and other parts with it. If handling beyond what is needed to check the item reduces its value, we may make a deduction reflecting that actual reduction, as permitted by law. We do not charge a fixed restocking fee.

For a change-of-mind return, you are responsible for the direct cost of return postage unless we agree otherwise. Once we receive the returned goods, or you provide evidence that you have sent them back, we will refund you within 14 days. We will refund the item price and the cost of standard outbound delivery, using the original payment method. If you chose a more expensive delivery service, the extra cost is not refundable.

Faulty, damaged or incorrect items

If something arrives faulty, damaged or not as described, email info@unlimitedstraps.com with your order number and, if helpful, a photo. We will arrange an appropriate remedy and cover reasonable return postage if we ask you to send the item back. Your statutory rights are not affected by the 14-day change-of-mind period.

Sale items and exchanges

Sale items have the same statutory rights as full-price items. If you would like a different item, please contact us; the usual route is to return the original item and place a new order.

If your order was placed before this policy update and you were offered a longer return period at purchase, that earlier promise still applies. Nothing in this policy limits rights you may have under applicable consumer law.